Customer From Hell
I mentioned in a previous post, “Climbing the corporate ladder”, that I would tell you some fast food stories. Well, her goes one and I’ll put them in a new folder called “Food Stories”.
Ok, so, if you’ve ever worked in fast food or any retail store really, have you ever experienced the customer from hell? I mean seriously. This is a person(s) that is just hard to please no matter what you do, no matter how polite you are, they are just straight up (think of a really bad word) jerks!! I was in the back cooking and a customer was complaining about their order to one of the employees and he was trying to make it right by apologizing and offered to have it remade. The lady started yelling about how she was going to have to wait again for her order and it was a waste of her time and he should have got it right the first time and blah, blah, blah. She demanded to speak with the manager, (enter me). I asked her what the problem was and she said her order was all wrong and no, she didn’t want to have to wait for a new order and yada, yada, yada. I apologized and said I completely understand but if you give me a chance I will make your order exactly the way you want it and I offered her a free beverage or dessert while she waited. She huffed and puffed for a minute then finally agreed to it. I told Josh to give her whatever dessert she wanted and he did. Oh my gosh, a few seconds later she is yelling again, something about the dessert wasn’t right yada, yada. This poor kid couldn’t seem to do anything right according to her. I take her order to her, I let her look through it to make sure it’s right, I apologize again and even for the dessert and offered to make another one myself. After all that, as she is walking out, she never said thank you for one, and then she’s screaming about how she’ll never come back and the service was terrible and how Josh should be trained better. Customers in the dining area were just looking and kind of chuckling. Finally she was gone. Josh was worried that he was going to be fired but I assured him he wasn’t because everything she complained about was everything she ordered. Josh took the order right and I made the order that was on that ticket. There was nothing wrong with it, but I remade it anyway to please her. After all, the customer is always right. At least, that’s what we were taught. I think she just wanted free food. Well, the next day as I was getting ready to start my shift, my boss calls me in and says that a customer called with a complaint. I already knew it was that lady. My boss said that the lady was fuming mad and said Josh screwed up her order and refused to fix it then when she asked for the manager, she said that I took my time to address her problem and that I was not very professional (it’s a fast food joint, besides, I went above and beyond) and she said I shouldn’t be a manager if I can’t fix a small discrepancy. I was shocked, flabbergasted and surprised to say the least. Good thing my boss knew me better than that and the other employees backed me up. I just couldn’t believe it. The boss said she took the lady’s name down and she would receive a free meal of her choice the next time she came in. I hoped that she wouldn’t come in on my shift because I probably would have made her order wrong just to piss her off. Tell me about your customer from hell or have you ever been that customer from hell?